Shipping & Returns

SHIPPING OPTIONS

 

CANADA and USA

Shipping Options                     Cost                                                                       Shipping Times*          

Standard Shipping                     Free (on all orders for a limited time)                4-10 Business Days

Expedited                                    Calculated at Checkout                                        2-5 Business Days

 

INTERNATIONAL

Shipping Options                      Cost                                                                      Shipping Times*          

Standard Shipping                     Calculated at Checkout                                       Within 15 Business Days

 

* Estimated delivery standards are in business days for items sent between most major urban centers and are dependent upon origin and destination. All orders come with a tracking number.

 

Processing
The processing time is in addition to the shipping times estimated above. Processing your order can take up to 3 business days and orders are not processed over weekends and holidays.

 

Duties and charges
Customer is responsible for any additional charges including extra taxes, duties and/or customs charges that were incurred in shipping the package.

 

SHIPPING TERMS

 

RETURN/EXCHANGE TERMS

Our Happiness Guarantee means you can return or exchange unused items sold by Ace Athletics within 30 days of your order. Contact our Customer Happiness Team at info@aceathletics.com to receive a return/exchange authorization form and shipping address.

Once we receive your return, we will inspect it for any issues. If all is well, your refund will be processed in the original form of payment within 7 business days.

Sale items are non-refundable.

 

RETURN/EXCHANGE INSTRUCTIONS

Step 1:

Email us at info@aceathletics.com to request a return/exchange authorization form.

Include your order number and item(s) you wish to return or exchange in your email. If you are requesting an exchange, include the details of the item you would like to exchange, and we will place it on hold for you (as long as it is still in stock).

Step 2:

Our Happiness Team will process your request and email you a return/exchange authorization form. Print the return/exchange authorization form.

Step 3:

Place the item(s) to be returned/exchanged, and the return/exchange authorization form, into the same shipping envelope that your Ace Athletics order was sent in – or use another shipping envelope of equal quality and durability. Your item(s) must be undamaged and unworn with the tags still attached to qualify for a return.

Step 4:

Seal the envelope securely.

Step 5:

Bring your shipping envelope to a shipping office of your choice and mail the package with a tracked shipping option to:

Ace Athletics

PO Box 51538 Park Royal 
West Vancouver BC
V7T 2X9

You are responsible for any shipping charges related to returning your item.

Step 6:

Provided your return meets our requirements, our Happiness Team will ensure that your refund or exchange is processed within 3-5 business days of receiving the item(s). We credit the original account used to make the original purchase. You will be notified via email once the transaction is complete.

Step 7:

Please allow an extra 3-10 days for the refund to appear on the card or account used for the original purchase.